Shipping & Returns
Shipping
For any questions please contact us by emailing hello@sakerwine.com or by calling 971-298-7449.
Our shipping costs encompass the necessary packaging materials to guarantee the safe arrival of your wines.
You will receive an email notification once your wines have departed our warehouse. It is important to note that the list of states we can ship to may fluctuate due to evolving direct shipping laws and regulations.
If you reside in a state where the direct shipment of wine is restricted by law or not an option due to the private circumstances of our winery, we'll reach out to discuss alternative shipping options.
Alternative options may include providing a shipping address in a state where direct shipment is licensed or arranging the storage of your wines at a reputable third-party facility until they can shipped to you.
Your satisfaction and compliance with state regulations are our top priorities.
Returns
We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of the date of your order for customer care assistance.
All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.
If wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.